“Dear Infocus team,
“Infocus was recommended to by my friend and colleague Jo Donaldson. I changed insurers and am so glad I did so. Since taking out cover I have, unfortunately, had to deal with Infocus about two unrelated matters. I’ve been thoroughly impressed by all aspects. Infocus have been friendly, personable, prompt, helpful and professional. I’ve had direct contact with Scott and Bernice both of whom have been exceptional. Thank you to both of you and the wider team for supporting me and making me feel like a valued client.”
Carole-Ann Scott, Harper Scott Photo
“After my recent catastrophic incident and subsequent immersion and destruction of my camera gear, I am delighted to recommend you and your company to all my fellow photographers and would be more than happy to provide a testimonial to your swift and excellent personal service.
“… the case was nothing short of remarkable”
Rob Gray, DiGiTaLPiC
“I moved to InFocus Insurance from my previous insurers for a number of reasons. My last insurers, were very slow on the uptake when it came to fulfilling the one claim I made in over 5 years and mucked me around and took a VERY long time to repair my broken equipment….. It would have been more cost effective to replace it in any case.
“I decided after some ropey customer service to look around. I found InFocus online and applied. The ease of setup was a breath of fresh air, and though I have had to claim (once) since I moved, the claim process was seamless and simple. Turnaround was exceptionally fast and the communication (from ONE DESIGNATED PERSON – Steve Hewlett) was first–class.
“I would unreservedly recommend InFocus’s excellent cover to anybody who relies on their equipment being available and covered reliably and at a very very competitive price.
Dave Goodman, Lifetyme Photography.
“InFocus saved my shoot yesterday. They were prompt, efficient and sorted it in super quick time. Can’t love them enough. Huge thanks for pulling out all the stops at such short notice. Thank you.”
“Official confirmation has been sent that my claim has been agreed and the money in my bank account by the end of the week. Never have I had such efficient and pain free resolution with an insurance company. In Focus has one very satisfied customer!”
David Thexton, Photographer, T&J Photographic
“Unfortunately I have just had cause to claim on my photography insurance policy with InFocus. I sent my claim form in on Friday afternoon along with an estimate for repair and I had an email this afternoon from them confirming that they have heard from the insurers and the amount (less the excess) has been paid into my account today!
“Now how is that for service? I am really impressed THANK YOU InFocus and the team.”
“Hello its James Sommerville i recently had to make a claim i would just like to thank you for your help i was not expecting such a fast turnaround i am now able to replace my camera that i just wouldn’t have been able to do had i not been insured,i found your staff very helpful and the whole process was taken care of by your staff again thank you so much.”
“Just a line to thank you all for the most professional way you handled my claim.
“I was delighted with the attitude of yourself and your staff and was grateful for the advice given regarding the procedure and particularly the speed and efficient way you handled the whole thing and kept me informed throughout.”
“Because of your own expertise and more importantly your honesty, you told me that my insurance covered me for loss of income due to accidents, something I was unaware of at the time and may have taken months for me to realise that in fact I was covered in the first place, in which time it would have been too late to claim.
“Once again, a big thank you for your expertise.”
John Paine, Special Occasions Photography