Terms of Business
Please read this document carefully. It contains important information which the Financial Conduct Authority requires us to give you and should be used to decide if our services are right for you. This Terms of Business is only for Online Customers.
Who are we?
Infocus Photography Insurance is a trading style of The Alan Stevenson Partnership Ltd. We are authorised and regulated by the Financial Conduct Authority, FRN 305785. You can check this on the FCA register at www.fca.gov.uk/register or by contacting them on 0800 111 6768.
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to decide how to proceed and whether the product is suitable for you. We will explain the main features of the product and services that we offer you, including details of the provider, period of cover, main details of the cover, benefits and any significant or unusual restrictions, exclusions, conditions or obligations.
We are an independent Insurance Intermediary. However for this product, we act as agent of the Insurer. If any conflict of interest arises we will aim to handle it fairly so your interests do not suffer.
Our search for a product to meet your requirements involves a limited number of Insurers. You can ask us for a list of the Insurers we use. We do not guarantee the solvency of any Insurer we place business with.
We only offer instalment facilities from Hiscox Underwriting Ltd.
Quotations are valid for 30 days unless stated otherwise.
When you purchase a policy online you will be covered from the selected start date and confirmation will be emailed to you on completion of the online process. The policy documents will be emailed to you within fourteen working days of the policy start date.
You are responsible for paying premiums by the due date. We have no obligation to fund premiums for you and have no responsibility for any loss you may suffer as a result of the Insurer cancelling due to non-payment.
You must pay your premium to us online by:
- Debit Card
- Direct Debit, subject to receipt of a completed Direct Debit Mandate.
We hold your premium payment in a statutory trust client money bank account. This means we keep client money separate from our own money by paying it into a client money trust account. We may only use the money held in trust on behalf of a customer for paying that customer’s premium to an Insurance company, and to pay premium refunds or claims we receive from the Insurance company to that customer, once the money has been received from the Insurance company. We are not allowed to use that customer’s money to pay another customer’s premium or refund, and any interest earned on client money held by us will be retained by us for our own use.
Your Cancellation Rights
You have the right to cancel within 14 days (the ‘cooling-off’ period) of inception, renewal or upon receipt of the policy documentation, whichever is the latter and provided there have been no claims, without providing a reason and without penalty. After the ‘cooling-off’ period you or the Insurer may cancel by giving 30 days written notice. The Insurer will give a refund of premium for the remaining period.
If the Insurer has agreed that you can pay the premium by instalments and the Insurer has not received an instalment 14 days after the due date, they may cancel the policy. In this event, the period of insurance will equate to the period for which premium instalments have been paid to the Insurer. We will confirm the cancellation and amended period of insurance to you in writing. You need to note that our charges and commission are separate from the Insurer and if the policy is cancelled at any time these will not be refunded.
Except where otherwise agreed, we will provide claims handling services during the policy period where policies are placed by us and a claim is notified to us by you. These services can be continued beyond our appointment as your broker or advisor subject to a separate fee to be agreed at the time. If you have a doubt about whether a matter constitutes a notifiable claim or circumstance contact us immediately. If you want to claim on your policy you should notify us immediately by telephone on 0161 925 5051 or use your Insurer claim line (details in your policy).
Our Fees and Charges
We are remunerated by commission paid to us by your Insurer, and you may request details of this from us. In the event of cancellation, we do not refund commission paid to us for arranging your Insurance.
Because the commission rates paid by insurers are variable and do not always reflect the level of work carried out by us, we also make individual service charges over and above the charges made by your insurers to cover the administration of your insurance policy. Such charges are non-refundable and are as detailed below:
- Legal Expenses Administration Charge – £8.50
- Changes to your Policy – £25.00
- New Business and Renewal Administration Charge – £25.00
We may also receive revenue based upon volume and profitability of insurance placed with a given Insurer over a specific period. These payments recognise the services we provide to the Insurer over the given period and are not directly related to the services provided to you.
Your Contract of Insurance – Information and changes we need to know about
You must take reasonable care to provide complete and accurate answers to questions we ask when you take out, make changes to or renew your policy. If you are in doubt please contact us. If the information provided by you is not complete and accurate, depending on the circumstances:
- The Insurer may void the policy.
- The Insurer may cancel the policy.
- The Insurer may keep the premium.
- The Insurer may refuse a Claim, or not pay in full.
- The Insurer may apply new terms to the policy or an increased premium.
In addition, if you are taking out Insurance related to your business, you must also disclose all material facts in a way that is clear and substantially correct. A material fact is anything the Insurer needs to know about the risk they are accepting. If in doubt please ask and we will give you examples of what you must tell and Insurer.
You should review the evidence of your Insurance cover to confirm that it accurately reflects the cover, conditions, limits and other terms that you require. Particular attention should be paid to any policy warranties.
You should settle your premium and other charges, if applicable, with cleared funds of all monies due by the date advised to you. This enables us to meet Insurers’ advised payment terms and conditions.
To ensure full protection under your insurance cover you should familiarise yourself with coverage conditions or other procedures immediately, particularly those relating to claims. Generally, Insurers require immediate notification of any claim or circumstance that may give rise to a claim.
You will inform us as soon as reasonably practicable of any changes in your circumstances that may affect the services to be provided by us or the cover provided under your Insurance policy.
All activities undertaken by us as outlined in this Agreement are provided by us for your exclusive use and all data, proposals, reports and other information provided by us in connection with our services are for your sole use. You agree not to permit access by any third party to this information, without our express written permission.
Data Protection and Confidentiality
Any personal data obtained in the provision to you of our services under this Agreement will be held and processed by us in accordance with the relevant legislation. We will hold, use and otherwise process only such of your personal data as is necessary to provide you with our services. We will treat your information in our possession as confidential. We will not pass your personal data to any other organisation unless it is necessary to do so to fulfil our obligations under this Agreement, i.e. to an Insurer or a firm handling your claim, where such information is material to the risk being covered, or where required by any regulation or enactment, or with your consent.
You have the right to request access to your personal data held by us at any time and in writing. You may exercise your right by writing to our compliance officer at 34 Victoria St, Altrincham, WA14 1ET.
First speak to us – we make every effort to maintain high standards of service but if we let you down we will try to put things right immediately. If we are unable to do so, you can register a complaint formally by writing to Ian Stevenson or telephoning us on 0161 925 5051.
If we are unable to resolve your complaint by close of business on the third working day after receipt an acknowledgement will be sent no later than 5 working days after receiving your complaint, confirming who is dealing with the complaint and when we will expect to respond to you. Within 8 weeks of the date we receive a complaint we will provide you with our final decision.
If we cannot settle your complaint you may be entitled to take it to the Financial Ombudsman Service. This is in addition to your legal rights.
The Financial Ombudsman contact details are:
Financial Ombudsman Service, Exchange Tower, London E14 9SR
The Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. Non Compulsory Insurance is covered for 90% of the claim without any upper limit. For Compulsory classes of insurance advising and arranging is covered for 100% of the claim without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
This Agreement, which sets out the terms of our relationship with you, will be governed by and construed in accordance with English Law.